Are your curbside pickups set up
for long-term success?
Curbside pickups and returns have become critical initiatives as many merchants adjust to keep their customers and employees safe. However, rapid deployment of new systems coupled with spikes in customer demand require both technological and organizational agility.
Hear Capgemini and Forter discuss how businesses can optimize their BOPIS technology stack. They explore:
Optimizing the tech stack enabling you to offer curbside pickup/returns, including inventory systems, SMS and video chat, and fraud solutions
How curbside pick-up enables brands to acquire new customers but also introduces the risk of fraud and abuse
What happens after COVID-19? How to offer in-store or curbside pickup/returns in a sustainable and risk free way for your business in the new normal
The world of commerce is evolving. Learn how your business can evolve with it.
Sector Lead, Unified Commerce (CPRD), Capgemini, North America
Colin Sims worked in a variety of divisions of investment banks on Wall Street for ten years before pursuing a career in the tech industry, first as CFO of Eats.com, then COO of delivery.com, followed by his current position as COO of Forter. Colin holds a B.S. in Mechanical Engineering, summa cum laude, from Vanderbilt University.
Jennifer Conklin is the sector lead for the Unified Commerce practice within the Consumer Products, Retail and Distribution Market Unit at Capgemini, North America. Jennifer brings over 20 years of digital and commerce experience to help brands build world-class customer experiences for online retailers and branded manufacturers. She is actively involved in the Chicago community as a Girl Scout Troop Leader.
Vice President of Market Development (CPRD), Capgemini, North America
Aaron is responsible for driving Capgemini’s Digital Customer Experience initiative within CPRD, focusing on helping clients solve their digital and commerce challenges and enabling clients to deliver an overall enhanced experience to their customers. Aaron is a proud alum of Truman State University.