Shivendra
Kishor
Senior Director of Fraud, Abuse Identity & Reconciliation
Shivendra’s journey to being a Decision Maker is marked by an insatiable curiosity and a knack for understanding complex systems. “I was on the verge of becoming a software engineer, but became fascinated with how fraud and abuse were working,” he recounts, tracing his path from a computer science graduate to his current role at Instacart.
Shivendra has always been driven to protect and enhance user experiences. His career trajectory, spanning roles from a Fraud Analyst to senior positions at eBay and Lyft, reflects a deepening engagement with the challenges of online fraud.
Yet amidst the upheaval of a global pandemic, Shivendra’s career and personal passions found a poignant intersection as he took solace in his newfound hobby of cooking and baking.
"During the pandemic, Instacart was a lifeline for me, not just for essentials, but as a gateway to explore my love of cooking and baking,” he recalls.
Instacart exists to make life easier – busy people get more time to spend with family, which is how I was utilizing it, too.
The parallels between Shivendra’s personal and professional responsibilities are clear and compelling. Each enriches the other, creating a holistic approach to his life and his work at Instacart – seamlessly weaving the lessons of focus, strategy and creativity into the fabric of his day-to-day life.
After a day of fulfilling work, Shivendra often enjoys playing badminton with friends. Unlike solo activities like hiking or climbing, he says, badminton relies on the input of others — and having a strategic opponent is half the fun.
“Playing doubles in badminton is about understanding the strengths and weaknesses of your opponent,” he adds. “And then, it’s about partnering with your teammate to ensure you can use each other’s strengths to secure a win.”
And the lessons extend beyond the court or the kitchen. Leadership, for Shivendra, is as much about fostering teamwork, creativity and collaboration as it is about strategic insight.
In the heart of Instacart’s operations lies a mission transcending simple grocery delivery; it’s about enriching lives by saving time for what truly matters. This mission drives their innovative approach to every challenge, including fraud prevention.
Shivendra, reflecting on the company’s shift toward more efficient fraud management, highlighted the necessity for a change. “When looking at fraud solutions, it was really about automation and scalability. We had hundreds of agents manually reviewing orders and were missing all of the network data we now get from Forter.”
Driven by this mission, with a desire to reduce manual interventions and leverage data more effectively, Instacart sought a partner to help minimize fraud while enhancing customer experience.
"It helped us shift away from manual labor," Shivendra explains, underscoring the impact of automation on freeing up resources for more customer-centric tasks.
Within their organizations, decision makers are the audacious ones. Unconcerned with the status quo, they make moves designed to free themselves — and their teams — from the stress of fraud prevention.
With Forter, decision makers get guaranteed results so they can focus their time and energy on strategic opportunities that have a bigger impact on their organizations.
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Background
Career Path
Making Connections
Fighting Fraud
Being a Decision Maker
This story is part of a Decision Makers series featuring industry leaders within our customer base.
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CAREER PATH
FIGHTING FRAUD
MAKING CONNECTIONS
As a leader, it’s important to assess how to support your partners and play like a team – which I’ve found is important on the court and in tackling fraud.
The customer’s pain points take so much longer to solve without a partner like Forter, and there would have been a higher fraud loss if we stayed with the manual processes.
BEING A DECISION MAKER
This realization deepend his appreciation for Instacart's mission to "create a world where everyone has access to the food they love and more time to enjoy it together." And as Shivendra dove further into his culinary experiments, from simple banana bread to elaborate birthday cakes and mastering the art of tikka masala, an opportunity at Instacart presented itself.
Seizing the chance, Shivendra saw a way to merge his newfound love of cooking with his career. “When the opportunity arose, I was incredibly excited,” Shivendra recounts.
Shivendra
Kishor
Sr. Director of Fraud, Abuse Identity & Reconciliation
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How Instacart’s Sr. Director of Fraud, Abuse, Identity and Reconciliation draws inspiration for his career on the court and in the kitchen
For Shivendra Kishor, harmony in life is found at the unexpected intersections of personal and professional passions. As the Senior Director of Fraud, Abuse, Identity and Reconciliation for Instacart, his days are steeped in the complexity of safeguarding transactions in a world where groceries shift from shelves to doorsteps with the click of a button.
Yet outside of work is where the layers of Shivendra’s identity begin to unfold – in the kitchen, where the aroma of spices meets the taste buds of eager guests, and on the badminton court, where the shuttlecock zips back and forth in a dance of agility and strategy.
This story is part of a Decision Makers series featuring industry leaders within our customer base.
Within their organizations, decision makers are the audacious ones. Unconcerned with the status quo, they make moves designed to free themselves — and their teams — from the stress of fraud prevention.
With Forter, decision makers get guaranteed results so they can focus their time and energy on strategic opportunities that have a bigger impact on their organizations.
© Forter 2022, All Rights Reserved
LEARN MORE
Back to top
Shivendra’s journey to being a Decision Maker is marked by an insatiable curiosity and a knack for understanding complex systems. “I was on the verge of becoming a software engineer, but became fascinated with how fraud and abuse were working,” he recounts, tracing his path from a computer science graduate to his current role at Instacart.
Shivendra has always been driven to protect and enhance user experiences. His career trajectory, spanning roles from a Fraud Analyst to senior positions at eBay and Lyft, reflects a deepening engagement with the challenges of online fraud.
Yet amidst the upheaval of a global pandemic, Shivendra’s career and personal passions found a poignant intersection as he took solace in his newfound hobby of cooking and baking.
"During the pandemic, Instacart was a lifeline for me, not just for essentials, but as a gateway to explore my love of cooking and baking,” he recalls.
"When you talk about being fearless, you’re talking about taking risks and trusting yourself. Trusting your teammates and building partnerships is rooted, for me, in being an athlete."
The parallels between Shivendra’s personal and professional responsibilities are clear and compelling. Each enriches the other, creating a holistic approach to his life and his work at Instacart – seamlessly weaving the lessons of focus, strategy and creativity into the fabric of his day-to-day life.
After a day of fulfilling work, Shivendra often enjoys playing badminton with friends. Unlike solo activities like hiking or climbing, he says, badminton relies on the input of others — and having a strategic opponent is half the fun.
“Playing doubles in badminton is about understanding the strengths and weaknesses of your opponent,” he adds. “And then, it’s about partnering with your teammate to ensure you can use each other’s strengths to secure a win.”
And the lessons extend beyond the court or the kitchen. Leadership, for Shivendra, is as much about fostering teamwork, creativity and collaboration as it is about strategic insight.
"Calculating these risks are skills that rugby and real estate helped hone, and they led me to embrace other risks in life, like in my career. They gave me the opportunity not just to take risks, but to have confidence that I can win."
In the heart of Instacart’s operations lies a mission transcending simple grocery delivery; it’s about enriching lives by saving time for what truly matters. This mission drives their innovative approach to every challenge, including fraud prevention.
Shivendra, reflecting on the company’s shift toward more efficient fraud management, highlighted the necessity for a change. “When looking at fraud solutions, it was really about automation and scalability. We had hundreds of agents manually reviewing orders and were missing all of the network data we now get from Forter.”
Driven by this mission, with a desire to reduce manual interventions and leverage data more effectively, Instacart sought a partner to help minimize fraud while enhancing customer experience.
"It helped us shift away from manual labor," Shivendra explains, underscoring the impact of automation on freeing up resources for more customer-centric tasks.
"It helped me build trust with my peers and team, and fulfilled my desire to align with tech providers who are willing to take risks to build better futures."
Shivendra Kishor's journey at Instacart exemplifies the profound impact hobbies can have on professional achievements. He is redefining risk mitigation, transforming it into an avenue for innovation and creativity inspired by his genuine interests. This fusion enhances his work and enriches the Instacart community by fostering an environment where new ideas flourish.
“One of the best pieces of advice I’ve ever been given was that sometimes you win, sometimes you learn, but you never lose,” Shivendra adds. “For me, that means that, whether personally or professionally, it’s important to balance where you are winning and where you should be learning.”
As a Decision Maker, Shivendra emphasizes aligning every decision with Instacart’s core mission, always prioritizing the customer.
"When the team wins, we all win. And when they fail, we all come together and figure out how we can do it differently next time. So I guess, for me, being a Decision Maker is about being a leader – there is never just one Decision Maker."
© Forter 2023, All Rights Reserved
Background
Career Path
Making Connections
Fighting Fraud
Being a Decision Maker
"When you talk about being fearless, you’re talking about taking risks and trusting yourself. Trusting your teammates and building partnerships is rooted, for me, in being an athlete."
This realization deepend his appreciation for Instacart's mission to "create a world where everyone has access to the food they love and more time to enjoy it together." And as Shivendra dove further into his culinary experiments, from simple banana bread to elaborate birthday cakes and mastering the art of tikka masala, an opportunity at Instacart presented itself.
Seizing the chance, Shivendra saw a way to merge his newfound love of cooking with his career. “When the opportunity arose, I was incredibly excited,” Shivendra recounts.
Being an avid user of the platform, it just felt like a natural transition for me and an opportunity to help lead the fight against fraud.
How Instacart’s Sr. Director of Fraud, Abuse, Identity and Reconciliation draws inspiration for his career on the court and in the kitchen
For Shivendra Kishor, harmony in life is found at the unexpected intersections of personal and professional passions. As the Senior Director of Fraud, Abuse, Identity and Reconciliation for Instacart, his days are steeped in the complexity of safeguarding transactions in a world where groceries shift from shelves to doorsteps with the click of a button.
Yet outside of work is where the layers of Shivendra’s identity begin to unfold – in the kitchen, where the aroma of spices meets the taste buds of eager guests, and on the badminton court, where the shuttlecock zips back and forth in a dance of agility and strategy.
Life’s about finding those moments of clarity – whether I’m lining up a shot on the badminton court or working on a new dish. It’s in these moments that I see the patterns of life and work weaving together.
Shivendra Kishor's journey at Instacart exemplifies the profound impact hobbies can have on professional achievements. He is redefining risk mitigation, transforming it into an avenue for innovation and creativity inspired by his genuine interests. This fusion enhances his work and enriches the Instacart community by fostering an environment where new ideas flourish.
“One of the best pieces of advice I’ve ever been given was that sometimes you win, sometimes you learn, but you never lose,” Shivendra adds. “For me, that means that, whether personally or professionally, it’s important to balance where you are winning and where you should be learning.”
As a Decision Maker, Shivendra emphasizes aligning every decision with Instacart’s core mission, always prioritizing the customer.
A Decision Maker
is someone who always thinks about what is right for the customer. It’s someone who thinks about risk versus growth and can balance that out.
Shivendra Kishor's story is more than just a tale of professional success; it's a testament to the richness that emerges when personal passions and professional endeavors dance in step, creating a life that's as full of strategy and precision as it is of flavor and fun.
"Instacart exists to make life easier – busy people get more time to spend with family, which is how I was utilizing it, too."
