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On pages 2-5, the hotspots over answer options A-D have assigned SDK tags. You can add a tag by opening the SDK panel.
Are you ready to convert shoppers this holiday season?
E-commerce sales are projected to account for a record 18.9% of total holiday retail sales this year. Take our quiz to see if you're prepared to offer stand-out shopping experiences this holiday season!
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40%
QUESTION 1
Today’s volume of new online shoppers is 2x greater than pre COVID-19. If a new shopper is declined at checkout, what percentage will never return to make a purchase with you again?
30%
20%
10%
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You're correct!
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40% of new users are declined on their first visit due to false declines from outdated fraud tools. Not only are retailers missing out on missed potential revenue but they're also missing out on potential lifetime value of that customer. Simply put, you can not grow the lifetime value of a customer if they’re never given the opportunity to become a customer in the first place.
QUESTION 3
40% of new users are declined on their first visit due to false declines from outdated fraud tools.
Not only are retailers missing out on missed potential revenue but also missing out on potential lifetime value of that customer. Simply put, you can not grow the lifetime value of a customer if they’re never given the opportunity to become a customer in the first place.
QUESTION 2
Purchasing behavior
In-store interactions
Connected identities to other e-commerce sites
All of the above
Retailers need to have a system in place to analyze various touchpoints to verify a customer's trust. Many merchants currently have limited visibility. They only see data from their own site and don’t have a more accurate view of legitimate consumer behaviors that a larger data network provides. This results in higher decline rates of legitimate buyers - especially new shoppers to your site
In order for retailers to provide a seamless shopping experience, they need to understand which of the following about their customers?
Retailers need to have a system in place to analyze various touchpoints to verify a customer's trust. Many merchants currently have limited visibility. They only see data from their own site and don’t have a more accurate view of legitimate consumer behaviors that a larger data network provides. This results in higher decline rates of legitimate buyers - especially new shoppers to your site.
In order for retailers to provide a seamless shopping experience, they need to understand, which of the following about their customers?
Many merchants currently have limited visibility. They only see data from their own site and don’t have a more accurate view of legitimate consumer behaviors that a larger data network provides. This results in higher decline rates of legitimate buyers - especially new shoppers to your site
Retailers need to have a system in place to analyze various touchpoints to verify a customer's trust.
25%
55%
60%
80%
80% of shoppers are deterred by inconvenient policies and expect free returns. The tension between offering returns benefits while accurately identifying and preventing abusive behaviors can be a struggle for merchants. To protect your business, ensure that you can accurately identify returns of abuse (especially when abusers are trying to hide their identity) and effectively enforce your business policies.
Free or flexible returns policies are no longer the exception, but the rule. What percentage of shoppers are deterred by inconvenient policies?
The tension between offering returns benefits while accurately identifying and preventing abusive behaviors can be a struggle for merchants. To protect your business, ensure that you can accurately identify returns of abuse (especially when abusers are trying to hide their identity) and effectively enforce your business policies.
80% of shoppers are deterred by inconvenient policies and expect free returns.
QUESTION 4
Offering coupons is popular for the holidays, but they can be a vulnerability for your bottom line. How much does promo abuse cost retailers each year?
$100 million
$800 million
$600 million
$200 million
GET YOUR RESULTS
Expanded benefit policies – in the form of coupons or promotional codes – are a must have in the current competitive retail environment. Retailers have executed various practices for managing potential abuse, but a lack of automation and limited data leads to inaccurate decisions, with merchants often blocking legitimate customers.
Promo and coupon abuse can cost retailers up to $600 million in losses each year.
Promo and coupon abuse can cost retailers up to $600 million in losses each year. Expanded benefit policies – in the form of coupons or promotional codes – are a must have in the current competitive retail environment. Retailers have executed various practices for managing potential abuse, but a lack of automation and limited data leads to inaccurate decisions, with merchants often blocking legitimate customers.
You're getting there! With the right approach to risk management, you'll hold the power to a lifetime-value enabler. The power of data gives you the visibility and insight needed to make that first customer interaction and the hundreds of experiences that follow the best they can be.
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Good effort, but looks like you may want to download our holiday preparedness checklist, so you can start planning now for the holiday season, and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
You got 1/4!
Good effort, but looks like you may want to download our holiday preparedness checklist, so you can start planning now for the holiday season and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
Good effort, but looks like you may want to download our holiday preparedness checklist, so you can start planning now for the holidays season, and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
You got 2/4!
You got 3/4!
Great job! Now that you know what to expect, download our holiday preparedness checklist so you can start planning now for the holiday season and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
Great job! Now that you know what to expect, download our holiday preparedness checklist so you start planning now for the holidays season and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
You got 4/4!
Great job! Now that you know what to expect, download our holiday preparedness checklist so you can start planning now for the holidays season and stay ahead of the curve. Fill out the form and our team will be reaching out with your $150 gift card!
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No time to take the quiz? That's okay! Download our Holiday Readiness Checklist and learn how to:
Leak-proof your conversion funnel
Use technology to improve customer experience
Ensure you can meet fulfillment demands
Optimize trust across the entire purchasing journey
