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Blacklisting routes won't stop fraudsters. They'll simply adapt if a popular route has been shut down, giving them the opportunity to exploit other routes.
Hot Spots For Travel Fraud
Forter’s identity-based fraud prevention solution protects e-commerce merchants during every stage of the customer lifecycle, with instantaneous notifications of fraud and abuse at both the account level and the point of transaction. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free for your valued customers.
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About Forter
Why Some Routes Are Hot and Some Are Not
While understanding which travel routes may be the “hottest” for fraudsters to strike, the mistake many fraud prevention professionals make is to assume that particular routes are risky, without understanding why.
Understanding the story behind the transaction
Our identity-based solution recognizes how fraudsters target attacks, what fraudulent behavior looks like, and how they exploit online travel agencies, so you don't have to blacklist certain markets just because they seem risky. This enables you to approve more good customers even on the riskiest of travel routes while still providing a seamless passenger experience so they return to your site to book their next trip.
Take a Closer Look:
Rachel and Adam are an American couple who booked departing flights from the US to Bali, Indonesia, for their honeymoon. The couple can’t find a direct flight, so they stop in Beijing for a few days to take in the sights before continuing on to Bali. Though the couple has booked disparate flights, identity-linking technology is able to confirm that these are the same trustworthy travelers on their honeymoon.
The travel industry isn’t immune to fraudsters, but knowing why certain routes are riskier than others can help protect your passengers and open up new routes in all markets. Select a region to find out which travel routes are hot spots for fraud, and scroll down to learn why.
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Fraud Rates in the Americas
Select a region to learn more about it's travel-related fraud.
6%
4%
Routes departing from North America to Asia.
3%
Routes departing from North America to the Middle East and Eastern Europe.
Routes departing from North America to South America.
Fraud Rates in Eastern Europe
7%
Routes departing from Eastern Europe to North America.
10%
Routes departing from Eastern Europe to South Asia.
Routes departing from Eastern Europe to the Middle East.
12%
Select a region to learn more about it's travel-related fraud.
6%
Routes departing from Eastern Europe to Asia.
Fraud Rates in the Middle East,
Africa, and Turkey
7%
Routes departing from Africa to Eastern Europe.
8%
Routes departing from Turkey to Eastern Europe.
Select a region to learn more about it's travel-related fraud.
Routes departing from the Middle East to Western Europe.
11%
4%
Routes departing from Turkey to Western Europe.
Fraud Rates in Asia, Oceania,
and India
5%
Routes departing from Asia to India.
4%
Routes between from Asia and Southeast Asia.
5%
Routes departing from Southeast Asia to Oceania.
Routes departing from Asia to Oceania.
8%
Select a region to learn more about it's travel-related fraud.
These rates represent the percentage of fraud we have seen in overall reservations over 180 days. Fraud rates for these departure countries also have an abundance of positive transactions that are approved daily and are fraud free.
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These fraudsters create fake travel agencies or online groups. They will either purchase tickets or place holds on them with fake credit cards, and then sell these fraudulent tickets to travelers. The travelers pay full fare prices for the tickets, only to find out that their purchased airfare is not real or has been reported as fraudulent. The traveler will be unable to contact their ticketing agency, as the “agent” or “agency” will have disappeared.
These fraudsters purchase refundable airfare using stolen credit card information typically sourced via chat rooms where fraudsters share breached data/credentials. Fraudsters will then make their money by calling to cancel the refundable tickets, cashing in on the refund.
This fraudster capitalizes on last-minute booking. They will purchase tickets with departures just 24-48 hours from their time of purchase with a stolen credit card. Because of the nature of the last-minute booking, the window of time during which most agencies or airlines are able to detect the fraudulent purchase is very short. Once a traveler has successfully checked in for their flight, even a confirmed fraudulent ticket will not be able to be cancelled.
3 Fraud Personas
Travel fraudsters are bound by their local markets, and by local demands.
The Fake Travel Agent
The Refund-ster
The Last-Minute Buyer
Conversely, Nur, a local Indonesian flying from Bali to Jakarta, may be at greater risk for fraud than the American tourists. Local fraudsters knowing their market, aim to exploit bargain hunters and last minute bookers via unaccredited online travel agencies and scammy websites written in the local language (something a tourist would be less likely to fall for).
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